Bing

 

Policy Agreement

Payment Methods

  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • Paypal

 

Shipping Methods

Free shipping on every United States order, no minimum amount needed to quality. APO's and FPO's are welcomed and included in our Free Shipping policy. 

  • USPS Priority Mail – 2-3 business days + 24-48 hours to process the order.
  • USPS APO/FPO orders are welcome!
  • All orders require 24-48 hours processing time before shipping.
  • AutoTrix, LLC does not process orders during weekends.
  • No deliveries will be made on Sunday.
  • AutoTrix, LLC does not guarantee same day shipping.
  • All orders shipped to Oklahoma will be charged state sales tax.
  • Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
  • All international orders ship as merchandise with a description of Automotive Wiring.
  • We will NOT flag international orders as a gift or claim a value less than actual total.

 

International Shipping Options

International orders will be charged a flat rate of $25.00 for shipping.

Promo Codes

AutoTrix, LLC will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the AutoTrix, LLC Web site or circulated at events and through other means. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Sales Tax

Sales tax is only required for orders shipping into Oklahoma.

Product Testing

AutoTrix, LLC, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. AutoTrix, LLC does not conduct product testing before shipping any merchandise.

Product manufactured by AutoTrix, LLC are tested to be in working order before they are packaged for retail sale.

Exchange Policy / Satisfaction Guarantee

All products may be exchanged for warranty replacement within 30days of purchase if products are found to be defective upon delivery. Auto Trix, LLC reserves the right to deny any exchange based on improper use or installation of product.

Refund Policy

All electronics, wiring, relays and other electrical items cannot be returned if opened and/or installed on vehicle.All other merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund.  

A return authorization number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform AutoTrix, LLC of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Product Usage

Wiring kits sold for specific make/model vehicles are intended to be installed on the specified vehicle. Wiring kits are designed around factory wiring and not intended to be installed on vehicles that have modified wiring.

Products are sold for their intended use as stated in the product description. AutoTrix, LLC will not be held liable for damage to persons or property from the improper installation of wiring kits or other merchandise sold by AutoTrix, LLC.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. AutoTrix, LLC does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Order status

AutoTrix, LLC will keep you informed of your order status via e-mail. All tracking information will be emailed to your AutoTrix, LLC ID once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on our Web site.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 2048-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

AutoTrix, LLC respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from AutoTrix, LLC are updates to any recent orders and/or returns unless you have chosen to opt-in to receiving communication about sales, coupons and store promotions.

Safe Shopping Guarantee

Fair Credit Billing Act:We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Product Listings

AutoTrix, LLC strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, AutoTrix, LLC shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from AutoTrix, LLC are provided as resources to customers looking for additional information and/or professional opinion. AutoTrix, LLC does not assume responsibility for the claims and/or representations made on these or any other Web sites.

Product Revisions

AutoTrix, LLC is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, AutoTrix, LLC puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. AutoTrix, LLC relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, AutoTrix, LLC will not be held responsible for product revision changes.

Product Reviews

AutoTrix, LLC reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

  • Offensive or abusive language.
  • Prices and availability can change very quickly on the AutoTrix, LLC Web site, so please leave such information out of your review.
  • Hyperlinks/URLs.
  • References to other stores/resellers.
  • Comments on products either physically damaged or misused.
  • Replies to existing customer reviews; please do not attempt to initiate discussions here.
  • Comparisons to competing brands/products of competing brands.
  • Criticism of AutoTrix, LLC's service or the service of our operations partners.
  • Illegal content
  • Invasions of personal privacy
  • Pornography or obscenity
  • Hate or incitement of violence, threats of harm or safety of a person
  • Graphic violence or other acts resulting in serious injury or death

We may change these policies at any time without notice.

Purchase Agreement

By accepting delivery of any product ordered from AutoTrix, LLC ("AutoTrix, LLC"), you ("Customer") agree to be bound by the terms and conditions listed below. You and AutoTrix, LLC agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and AutoTrix, LLC. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from AutoTrix, LLC.

Product Return Procedure

  • To return a product in compliance with AutoTrix, LLC's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please email sales@AutoTrix.net with your order number requesting an RMA.
  • Customer is solely responsible for shipping any returned product to AutoTrix, LLC. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.
  • AutoTrix, LLC will not refund to Customer the original shipping charges. In addition, AutoTrix, LLC will assess a 15% restocking fee against the Customer's account on all returns for refund.

 

Warranties; All Product Sold "AS-IS" or "With All Faults"

ALL PRODUCTS MANUFACTURED AND/OR SOLD BY AUTOTRIX, LLC ARE WARRANTED TO THE ORIGINAL PURCHASER TO BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE. AUTOTRIX, LLC WILL REPAIR OR REPLACE DEFECTIVE PRODUCTS WITHOUT CHARGE DURING THE FIRST 12 MONTHS FROM THE PURCHASE DATE. NO PRODUCTS WILL BE CONSIDERED FOR WARRANTY WITHOUT A COPY OF THE PURCHASE RECEIPT SHOWING THE SELLERS NAME, ADDRESS AND DATE OF PURCHASE.

ALL ITEMS SOLD THROUGH AUTOTRIX, LLC ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR AUTOTRIX, LLC , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES AUTOTRIX, LLC 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. AUTOTRIX, LLC SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. AUTOTRIX, LLC SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT AUTOTRIX, LLC HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

AutoTrix, LLC does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with AutoTrix, LLC unless Customer has provided clear and conspicuous notice to AutoTrix, LLC and has received prior written consent from AutoTrix, LLC.

General Terms and Conditions

Orders

An order is not binding upon AutoTrix, LLC until it is accepted; AutoTrix, LLC must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with AutoTrix, LLC. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your AutoTrix, LLC invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to AutoTrix, LLC.

Risk of Loss

AutoTrix, LLC will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. AutoTrix, LLC reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow AutoTrix, LLC to sign appropriate documents on Customer's behalf to permit AutoTrix, LLC to protect its purchase money security interest. AutoTrix, LLC will advise Customer of estimated shipping dates, but AutoTrix, LLC will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between AutoTrix, LLC and Customer shall be governed by the laws of the State of Oklahoma, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. AutoTrix, LLC and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Oklahoma, Tulsa County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against AutoTrix, LLC that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Oklahoma law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with AutoTrix, LLC's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between AutoTrix, LLC and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between AutoTrix, LLC and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.